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Predict which customers will leave an insurance company in the next 12 months

In this project, you will work on predicting which customers will leave an insurance company in the next 12 months.
4.84.8

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What will you learn

  • Application of predictive models in churn prediction
  • Apply other machine learning based models
  • Apply tree based models in churn prediction
  • Apply model comparison techniques
  • Make recommendations to the business

What will you get

  • Access to recording of the complete project
  • Access to all material related to project like data files, solution files etc.

Prerequisites

  • Go through the business statement
  • Complete basic analysis stuff
  • Language used: R

Project Description

Understanding customer loyalty is an important part of any business. The ability to predict ahead of time when a customer is likely to churn can enable early intervention processes to be put in place, and ultimately a reduction in customer churn.  This competition seeks a solution for predicting which current customers of an insurance company will leave in 12 months time, and when.

Instructors

 
Pradeepta