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Salesforce CRM Developer

Company Name: Logitech
Location: Chennai, India
Date Posted: 06th Sep, 2015
Description:

- Work with the Customer Care team and the IT Operations lead to troubleshoot issues, design solutions, plan and execute future releases

- Provide Tier 1 support to the business users in case of Priority 1 issues with the system

- Design and develop changes to the Service Cloud module based on business requirements using Visualforce, Apex, SOQL

- Support existing interfaces between Salesforce and other boundary systems using Salesforce APIs, develop new interfaces as needed

- Develop dashboards, reports to meet business requirements

- Create technical documentation on the current system and any changes

Qualification:

• At least 5+ years experience working in the IT industry

• 3+ years of experience developing custom applications on the Salesforce Force.com (Service Cloud preferred) platform using Apex and Visualforce

• Knowledge of APEX triggers/SOQL queries and stored procedures

• Experience with Salesforce.com Web Services APIs

• Strong knowledge of Java, HTML, experience with web development and a solid understanding of Object-Oriented design and programming concepts

• Ability to work in a fast-paced setting and prioritize among competing tasks and assignments

• Must be a self-starter, with the ability to work independently without constant supervision and micromanagement

• Must be able to work flexible hours to collaborate with remote IT and business team members

• Excellent analytical, organizational and problem-solving skills

• Excellent written and oral communication skills

• Strong customer service mentality

In addition, preferable skills and behaviors include:

• Salesforce.com Developer certification

• Java Developer or SQL certification