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sfdc vs outlook?

So when companies use SFDC do they not need to use Outlook? What is the common practice? Does buying SFDC mean not to buy Outlook, Office etc.? Does SFDC integrate with MS Word and Excel?

2 Answer(s)


No they serve completely separate purpose, I am not sure how are you trying to compare them. Please clarify, you cannot receive emails in SFDC, but yes we can integrate SFDC with outlook. Integrating with MS WORD or EXCEL is not possible as MS WORD or EXCEL don't have any APIs, they are just documents but yes if excel is in form of a CSV file , then you can use it to import data in SFDC


I am clear now. Your ans explains all.

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