Queues for Custom Objects



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We have seen that Queues can be created for : Leads , Cases & Custom Objects.

Queues can be used in Assignment Rules for:Leads & Cases

In which scenario Queues can be used for Custom Objects?

6 Answer(s)


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Queues for Custom Object can be used in Approval Process....

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It depends on use case,lets say I am using a custom object to track the referrals coming into Salesforce . So, as referrals come I want some Sales guy to work on it,so I can assign them to queue.

Lets say Job Applicant record is requires to be reviewed before passing on to recruiter. So we are using Approval Process for Same, there is a Team among whom any one can approve that record, in that scenario we can assign the record to a Queue for Approval.

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In 1st example of Referrals, by Assigning you mean Sharing?

Becoz Sharing only allows record to be shared with : Public Groups,Users,Roles,Roles & Subordinates...

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Not Sharing Rule... Assigning we mean ownership of the record. As a record is created in my system I can update the owner to required queue using say workflow rule or trigger.

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ok thnx....that means WF rule or trigger can change Owner of any record to any User as well apart from Queue?.

I am assuming WF Rule / Trigger will fail if the new Owner's profile doesn't have access to that Object or if that Object's OWD is Private?

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Your assumption is half correct.

Case 1 :- Profile Doesn't have access to Object -- There would be an Error Message, as owner should have atleast Read Access

Case 2 :- OWD is Private --- No error as OWD just defines that by default with whom this record is shared, forceully one can make anyone as owner no issues in it.