It depends on use case,lets say I am using a custom object to track the referrals coming into Salesforce . So, as referrals come I want some Sales guy to work on it,so I can assign them to queue.
Oct 31 2014 07:24 PM
Lets say Job Applicant record is requires to be reviewed before passing on to recruiter. So we are using Approval Process for Same, there is a Team among whom any one can approve that record, in that scenario we can assign the record to a Queue for Approval.