request to withdraw from the class - NO RESPONSE!!

I have been trying to reach customer service . After I requested to withdraw from this class . I am not getting the refund promised and I am not getting any response.

I hope this is not a scam ..Please respond and clarifiy.

3 Answer(s)



Your refund is being processed and you will have the credit in 2-3 days.

The reason it is taking longer than usual is because you are not eligible for a refund as per our refund policies clearly outlined on the website. Our refund policy clearly states that you will need to let us before the 3rd class starts .You mailed us only after the 3rd class started.

We are still doing your refund as a courtesy even though you are not eligible for the refund.

So this is going to take longer than usual refund period.


At any case the communication should be very clear.Only time I got the response is here , after I posted it.

After my initial request for response , I should have been informed that the processing is taking time for whatever reason, whether the request is eligible or not..

As for the withdrawal request , I clearly mentioned the reason for the withdrawal with difficulty in following the class material presented at the 3rd class and I was not given any good alternative solution..

But I appreciate your processing the request.


I have taken Salesforce Certifications - ADM 201 and DEV 401 (Platform App Builder) . Later I found that dev401 is obsolete.I found  that the similar one , Salesforce Certified Platform Developer I.  What is the difference between these two? Or is it altogether a different one? Will this  dezyre course  on dev 401  will be enough to crack  Salesforce Certified Platform Developer I?

If not the case, i would like to have a refund as this course itself is obselete?


Please respond